Akoya is continually improving the Data Recipient Hub to provide you with the tools you need to integrate with our network. We’re pleased to announce that we’ve launched the ability to report any questions or issues you may have directly within the Hub.

What’s changed?

You can now ask questions, submit feedback, and get assistance from Akoya directly from the Hub!

We've added a "Contact Akoya" option that enables you to ask general questions or request help for your sandbox apps. A second option allows you to report production incidents that affect any of your production apps.

Both options are easily accessible via a "Need help?" button that floats at the bottom-right of every screen in the Hub.

After emailing us or submitting a support ticket, you’ll receive an automated email letting you know we’ve received your submission.

For more information, please see the Hub manual.