Troubleshooting

Having trouble?

Try the following suggestions before reaching out to Support:

• Search this site for your topic using the search box located in the middle of this page or use the keyboard shortcut, CTRL-K.

• Review our error code documentation for descriptions of errors and common causes.

Information to provide when contacting support

If you still need help, please provide as much information as possible when contacting Support.

Include such details as:

• Error code message

• API request

• Interaction identifier

Do NOT include examples or data which contains personally identifiable or sensitive information.

Error codes

If you receive an error during authentication or authorization, error codes will be returned in the browser either on the page or in the URL.

Data API errors and Token API errors will be returned in the response body.

When contacting Support, please include the error code and message in your correspondence.

Interaction identifier

The is an autogenerated interaction identifier, unique to each API call, that is returned in the response header.

Please include the associated with the response in your support request.

API request

When corresponding with Support, it's helpful to provide the exact API request that was made. Please indicate not only the requested API endpoint, but any header, request body, path or query parameters that were used as well.

If possible, please include a curl version of your API request.

Use the --verbose option to ensure that the header is included the response.

Example curl request using the --verbose option:

curl --verbose --location "https://sandbox-products.ddp.akoya.com/accounts-info/v2/mikomo" --header "Authorization: Bearer {idToken}"

Contact support

Submit support issues through the Support Center in the Data Recipient Hub .

Changelog